Cancellation & Refund Policies

Please contact us before enrolling if you have specific questions regarding our cancellation policy. Please note that cancellation/refund policies will vary for registrations processed through our global partners. In the event that you need support with cancellation, refunds or customer service for any MyLife events, please contact their support team here.

Your registration represents a commitment to participate in a Christallin program, workshop or retreat and reserves a spot for you in the class. Cancellation policies refer to cancellation for any reason: illness, weather, car troubles etc.

Substitutions – another person may attend in your place at any time prior to the start of the program, with no additional fees.

Transfers – all in person tickets purchased will automatically convert to a livestream ticket.

Refund – Tuition is refundable as detailed below. Fees and restrictions apply.

If you purchased your class on Christallin.com, our cancellation policy applies to your purchase. If you need help canceling or have any questions, please email our customer support team. 

Digital Products or Programs

There is a no refund policy on all single digital meditations or e-books unless there is a technical issue we are unable to solve.

Unless otherwise specified in the individual program, you will have a 7 day refund policy. If you decide within 7 days of the purchase date, that the program is not for you and you have not downloaded or accessed the full program, we will fully refund your purchase and remove you from the membership, if applicable.

Live Events

Cancellations up until the day of the workshop:
Substitutions – Yes
Transfers – Live event ticket will automatically transfer to livestream ticket for the same event. Cannot be applied to any other events.
Refund – No refunds.

Cancellations after workshop has begun:
Substitutions – No
Transfers – No
Refund – No refunds after the course start date.
If investment is being paid on the installment plan, 100% of the program investment becomes immediately due and payable.

Livestream

Cancellations up to workshop start date:
Substitutions – Yes
Transfers – No
Refund – No

Cancellations after retreat has begun:
Substitutions – No
Transfers – No
Refund – No refunds after the course start date.
If investment is being paid on the installment plan, 100% of the program investment becomes immediately due and payable.

Retreats

Cancellations 60 days or more prior to the retreat start date:
Substitutions – Yes
Transfers – Yes, no transfer fee
Refund – Full refund, less $250 processing fee

Cancellations 30-60 days prior to the retreat start date:
Substitutions – Yes
Transfers – Yes, less $100 processing fee
Refund – Full refund, less $250 processing fee

Cancellations less than 30 days prior to the retreat start date:
Substitutions – Yes
Transfers – Yes, less $250 processing fee
Refund – 25% of investment refunded
If investment is being paid on an installment plan, 75% of the course tuition becomes immediately due and payable.

Cancellations less than 10 days prior to retreat start date:
Substitutions – Yes
Transfers – No
Refund – 10% of investment refunded less the value of any program components already delivered, ie. strategy call, meditations etc. or no refund if 10% isn’t equal or greater than the value of any program components already delivered.

Cancellations after retreat has begun:
Substitutions – No
Transfers – No
Refund – No refunds after the course start date.
If investment is being paid on the installment plan, 100% of the program investment becomes immediately due and payable.

Please understand that administrative costs and credit card processing fees are incurred for each enrollment even before members begin our programs. In addition, when a member registers for a seat in any of our programs, Christallin reserves that seat for that member and depending on when the cancellation occurs, it may not be feasible to fill that seat again. Exceptions to our generous cancellation policy will be considered on an individual basis in the case of emergency or exceptional circumstances.

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